Complaints and Grievances Regarding Income Tax

If you have any income tax-related doubts or complaints, you can make use of the Income Tax Department’s tax helplines. For specific issues related to the filing of income tax returns, you can contact the help desk of the income tax e-filing portal.

The Income Tax Department also issues useful tax information through booklets and pamphlets.

Grievances can also be lodged through the e-Nirvana portal.

General questions

The government has set up Aaykar Sampark Kendras in some income tax offices. These are centers where taxpayers can file income tax returns and address tax related grievances. For general queries on income tax, call 1800 103 0025 or 1800 419 0025.

E-filing returns

You can enquire about e-filing your returns to the Income Tax Department help desk on +91-80-46122000 or +91-80-61464700.Refund/rectification

For enquiring about refund or correcting your tax returns, you can call +91-80-46605200.

Grievances

The Income Tax department has a set procedure for addressing your grievances.

Aaykar Sampark Kendras function as a single window mechanism for taxpayers to get their grievances resolved. You can locate your nearest ASK center here.

At ASK, the complainant is given a unique identification on the spot and relevant details of the complaint are recorded. You will receive an acknowledgement for your complaint, along with an indication of how much time it will take to address your complaint. You will also be informed of the name, designation and telephone number of the employee to be contacted for all future correspondence.

You will immediately be informed after the department takes a decision regarding your complaint. In case the decision is not in line with the remedy you requested, you will be told of the justification for the decision along with alternative options available for appeal.  

You can also electronically submit your grievance here.