Complaining Against Doctors or Hospitals

Last updated on Jun 16, 2022

If patients or their caregivers have a grievance against a doctor or the hospital administration regarding the quality of treatment provided, they have a right to seek redressal for the same. Further, they can do so if any of their other rights as patients have been violated. For instance, violation of privacy, discrimination against you etc.

Hospital’s Grievance Office

This can be the first place to approach when seeking redressal against professional misconduct1 by a doctor or hospital. A grievance redressal mechanism in a hospital works on resolving issues faced by patients. However, if the issue is not satisfactorily resolved at this level, the patient can approach the other authorities given below.

National, State or District Level Council of Clinical Establishments

Clinical establishments are government or private places that provide medical services. For instance, if there are any shortcomings of clinical establishments in meeting standards of infrastructure or care, you can approach the officer or authority of a State or Union Territory2 to report issues. For example, you can complain if the medical equipment is not in a good working condition or if they lose or misplace your medical records.  You can find a list of officers in each State here.

State Medical Councils

You can approach State Medical Councils to seek disciplinary action against a doctor or hospital administration.3Further, to find a list of state councils, see here.


In case of criminal conduct by the doctor or hospital administration, you can file an FIR against them. Further, you can also call on 100 (police helpline) to register a complaint.

  1. Chapter 7, Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002[]
  2. Clinical Establishment (Registration and Regulation) Act 2010[]
  3. Section 8.2, Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002[]

How useful was this post?

Click on a star to rate it!

Average rating 1.7 / 5. Vote count: 3

No votes so far! Be the first to rate this post.

Please share your feedback about this post!

Sharing feedback will help us improve our content. Tell us how!

If you want to keep your feedback confidential, please mention it in your feedback. If you have a question, please ask us in the comments or Ask Nyaaya sections.

Leave a Reply

Your email address will not be published. Required fields are marked *

Have a question you want to ask our legal experts?

Related Resources

Patient Rights in India

Patients' Rights include specific laws which guide medical health professionals in maintaining a standard of care and treatment of patients.

Obtaining Information About Medical Records or Reports

Patients have the right to obtain authentic information regarding their medical condition, method of treatment and options for treatment.

Right to Confidentiality, Dignity and Privacy

All medical professionals have to maintain the highest level of confidentiality regarding the private details of the patient.

Right to Second Opinion

This right to second opinion protects the freedom of a patient to seek the medical care that the patient thinks is best and most appropriate.

Right to Choose Source for Medicines/Tests

Patients have the right to decide where they want to buy medicines from or where they want to get tests done from.

Choosing Alternative Treatment Options

A patient has the right to choose the treatment course once the doctor has informed the patient of all the options.