How does this explainer help you?
This explainer gives consumers an understanding of their rights so that they are protected from any unethical or illegal practices in the marketplace. Consumer protection law provides a platform for consumers through consumer complaint forums to address their concerns about the goods or services bought by them.
Consumer protection law is an area of law that charts out the rights and responsibilities of buyers/users and sellers of goods or services. It covers a wide range of issues, such as product liability, unfair business tactics, fraud, privacy concerns, and discriminatory services.
What are the laws being discussed?
The main law that regulates consumer protection in India is the Consumer Protection Act, 2019. It replaced the older law, the Consumer Protection Act, 1986.