What are consumer rights?

Last updated on Jun 7, 2022

Consumers who are unaware of their rights are vulnerable to the marketplace. It is vital for consumers to be aware of their rights so that they can make choices confidently, and with due regard to their interests. Consumer Rights include, but are not limited to, the following ((Consumer Rights, Department of Consumer Affairs, accessed at https://consumeraffairs.nic.in/organisation-and-units/division/consumer-protection-unit/consumer-rights:

Right to protection against goods and services which are hazardous to life and property

Goods should not only meet the consumers’ immediate needs, but also fulfill long-term interests, and the use of goods and services  should not result in any harm to consumers. For instance, if a person uses a medicine that cures an immediate ailment such as the flu, but the medicine causes worse side-effects, then they can file a consumer complaint.

Right to be informed

Consumers have the right to be informed about the quality, quantity, potency, purity, standard and price of goods. This right ensures that sellers put out authentic information on the product labels and do not make claims which are not true.

The government also publishes a price monitoring list for essential commodities along with Mandi prices, daily price reports, educational material on consumers’ digital safety etc. Some state Governments, such as Tamil Nadu, have also published advisories to educate consumers.

Right to choose a variety of items at competitive prices, wherever possible

Consumers have the right to get basic goods and services at fair prices. For example, you have the right to buy medicines either from the hospital medical store or from general stores at fair prices.

Right to file a complaint at Consumer Redressal Forums

Consumers have the legal right to use Redressal Forums to file their complaints. Every consumer has a right to file a complaint and be heard so that the grievance can be resolved.

Right to seek redressal against unfair trade practices

Unfair trade practices usually relate to cheating, deceiving, or defrauding the consumer through schemes, advertisements etc. The law protects consumers from being exploited and creates a system for the consumer to claim a fair settlement through the redressal forums.

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Raghavendra S

June 25, 2023

Bescom bill bhage yarige complent madabheku

Alka Manral

July 9, 2024

You can contact BESCOM at their number 1912. Visit the BESCOM website hereand use the online complaint portal to register your grievance.Send an email detailing your complaint to the BESCOM customer service at bescomhelpline@bescom.co.in. Include all relevant details such as your customer ID, account number, and the nature of your complaint. If BESCOM fails to resolve your complaint, you can escalate the issue to the Karnataka Electricity Regulatory Commission (KERC).

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Related Resources

Consumer Complaint Forums

The consumer protection law specifies relevant authorities and complaint forums that can be approached if consumer rights are violated.

Punishments for Consumer Rights Violations

The Central Consumer Protection Authority has the power to penalize an individual or entity for violating consumer rights.

Mediation as a mode of Consumer Dispute Settlement

The Consumer Protection Act, 2019 has introduced mediation, when there is a scope of settlement between the parties.

Procedure to file a consumer complaint

A complaint can be filed electronically to the Integrated Grievance Redressal Mechanism portal (INGRAM), or offline with the consumer protection authorities such as district or state commissions to seek relief for consumer rights violations.

Types of Consumer Complaints

Complaints may be filed regarding e-services, misleading advertisements, restrictive trade practices, spurious/defective goods, food etc.

Consumer Protection Authorities

The Central Consumer Protection Authority (CCPA) aims to promote, protect and enforce the rights of consumers collectively.