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Consumer protection law provides a platform for consumers through consumer complaint forums to address their concerns about the goods or services they bought.
Consumer Rights
This explainer discusses the consumer protection law, rights and responsibilities of buyers/users and sellers of goods or services and a range of issues, such as product liability, fraud, discriminatory services etc. It primarily deals with the law laid out in the Consumer Protection Act, 2019. It replaced the older law, the Consumer Protection Act, 1986.
Consumer Complaints
- Types of Consumer Complaints
- Who can complain?
- Consumer Complaint Forums
- Consumer Complaints against E-commerce Platforms
- Procedure to file a consumer complaint
- Fee for making complaints
- Punishments for Consumer Rights Violations
- Mediation as a mode of Consumer Dispute Settlement
- Consumer Protection Authorities