Reversing an unauthorized transaction

Last updated on Jun 7, 2022

After receiving the notification from the customer of the unauthorized transaction, the bank will reverse the transaction and will credit the amount involved in the authorized electronic transaction. This should be done within 10 working days from the date of the receipt of notification from the customer. The banks should not wait for settlement of insurance claims to do this. The Bank will credit the money as per the value as of the date of the unauthorised transaction.

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