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The Consumer Forum is present at the District, State, and National Levels. You can file a case there depending on 2 factors:
- The amount of money you lost:
- District Forum: Upto Rs. 50 Lakhs
- State Commission: Rs. 50 Lakhs to Rs. 2 Crores
- National Commission: Exceeding Rs. 2 Crores
- Where the loss happened :
- You can file the complaint in the place where the money was lost, or where the opposite party (that is, the bank) carries on their business.
You should approach consumer forums only when you feel that the bank has been negligent, and has not given you proper service. The forum does not prosecute the actual culprit.
Generally, cases cannot be simultaneously filed before the consumer courts as well as the Banking Ombudsman.
MOHD SAEED KHAN
September 30, 2023
i all ready compalint kotak bank (02535135) RE:’KMBL=008-537-692′ Service Request
मेरा बैंक अकाउंट कोटक बैंक में है अकाउंट नंबर 4913137556 है विभव खंड गोमती नगर ब्रांच में 11/09/2023 को 85000/- बिना मेरी जान करी के निकल जाने के संबंध में जो पैसा मेरे अकाउंट से आईडीएफसी फर्स्ट बैंक के अकाउंट नंबर 10129326003 चले गए जिसका लेनदेन आईडी आईएमपीएस संदर्भ संख्या: 325416523246। और मैंने कोटक बैंक के कर्मचारियों को 12/9/2023 को बताया तो कोटक बैंक और बैंक ने केवल ग्राहक सेवा का नंबर दे के बोला के यहां शिकायत कर दे और कोई कार्रवाई नहीं की गई .
आप से निवेदन है कि कृपा करके मेरा पैसा वापस कारा दे.
धन्यवाद
mohd saeed khan
s/o mansoor ali khan
3/326 vinamra khand Gomti nagar Lucknow up 226010
contact number -7607002690