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Every complaint(( Section 2(6), Consumer Protection Act, 2019.)) filed under the consumer protection law must be accompanied with a nominal fee that is payable in the form of a demand draft of a nationalized bank or through a postal order(( Rule 7(1), Consumer Protection (Consumer Complaint Redressal Commissions) Rules, 2020)), or in electronic form(( Section 35(2), Consumer Protection Act, 2019)). The fee structure based on the value of goods or services is given below(( Section 35(2), Consumer Protection Act, 2019)):
Fee payable to the District Consumer Disputes Redressal Commission:
| Value of Good or Services | Old Fee | New Fee |
| Upto one Lakh – Upto to one lakh rupees – For complainants who are under the Below Proverty Line holding Antyodaya Anna Yojana cards | No fee | No Fee |
| Upto one lakh Rupees – For complainants other than Antyodaya Anna Yojana card holders | No Fee | Rs. 100 |
| Rs. 1 lakhs – Rs. 5 lakhs | No fee | Rs. 500 |
| Rs. 5 lakhs – 10 Rs lakhs | Rs. 200 | Rs. 1000 |
| Rs. 10 lakhs – Rs. 20 lakhs | Rs.400 | Rs. 2000 |
| Rs. 20 lakhs – Rs. 50 lakhs | Rs. 1000 | |
| Rs. 50 lakhs – Rs. 1 crore | Rs. 2000 |
Fee payable to the State Consumer Disputes Redressal Commission:
| Value of Good or Service | Old Fee | New Fee |
| Rs. 20 lakhs – Rs. 50 lakhs | NA | Rs. 5000 |
| Rs. 50 lakhs – Rs. 1 crore | NA | Rs. 10,000 |
| Rs. 1 crores – Rs. 2 crores | Rs. 2500 | NA |
| Rs. 2 crores – Rs. 4 crores | Rs. 3000 | NA |
| Rs. 4 crores – Rs. 6 crores | Rs. 4000 | NA |
| Rs. 6 crores – Rs 8 crores | Rs. 5000 | NA |
| Rs. 8 crores – Rs. 10 crores | Rs. 6000 | NA |
Fee payable to the National Consumer Disputes Redressal Commission:
| Value of Good or Service | Old Fee | New Fee |
| Above Rs. 1 crore | NA | Rs. 25,000 |
| Above Rs. 5 crore | NA | Rs. 50,000 |
| Above Rs. 10 crores | Rs. 7500 | Rs. 1,00,000 |
An important thing to note is that the collected fees go to the Consumer Welfare Fund, at the State level or the National level, as the case may be. Where such Fund does not exist, it is directed to the State Government(( Rule 7(2), Consumer Protection (Consumer Complaint Redressal Commissions) Rules, 2020)). The fee is utilized to continue consumer welfare projects.
K.T.Sidhiq Advocate
October 4, 2023
This schedule of fee is amended recently. The pecuniary limits of Commissions also changed.
Please update