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Any complaint with regard to professional misconduct of a pharmacist can be brought either before the State Pharmacy Council or Pharmacy Council of India for disciplinary action.(( Regulation 14(a), Pharmacy Practice Regulations, 2015)) Every State Government is required to set up a State Pharmacy Council.(( Regulation 14(b), Pharmacy Practice Regulations, 2015)) States are also free to form Joint State Councils with mutual agreement.(( Section 19, Pharmacy Act, 1948)) The list of all State Pharmacy Councils in India can be found here.
Procedure to complain
The procedure for filing a complaint against a registered Pharmacist may vary from state to state. This is because they are determined by the respective State Laws and in few states such as Kerala,(( Kerala State Pharmacy Council Rules, 2012)) Tamil Nadu,(( Tamil Nadu Pharmacy Council Rules, 1953)) and Maharashtra,(( Maharashtra State Pharmacy Council Rules, 1969)) you would require to submit your complaint in writing to the Registrar of the State Pharmacy Council and the grounds of the complaint also has to be stated.(( Rule 85, Kerala State Pharmacy Council Rules, 2012; Rule 90, Tamil Nadu Pharmacy Council Rules, 1953; Rule 63(3), Maharashtra State Pharmacy Council Rules, 1969))
Generally, the complaint should state the description and address of the complainant. This is because the complaint does not have a provision for anonymous complaints. If any information in the complaint is not within the personal knowledge of the complainant, the source of such information and the reasons why the complainant believes it to be true must be clearly stated.(( Rule 63(4), Maharashtra State Pharmacy Council Rules, 1969;Rule 86, Kerala State Pharmacy Council Rules, 2012; Rule 91, Tamil Nadu Pharmacy Council Rules, 1953))
Punishing a Pharmacist
Once a complaint is received, the appropriate Pharmacy Council will hear the practitioner. If they are found guilty, then the Council will provide a punishment.
The punishment is determined by the Council and it can even direct removal of the name of the practitioner from the corresponding register altogether or for a specified time period. This means that the pharmacist will not be able to practice for that period.(( Regulation 14(b), Pharmacy Practice Regulations, 2015))
Rita Nandlal karia
October 12, 2022
Sir.
I am sr.citizen and patient of depression i went today with precribtion to purchase my medicine in shop sknowna Apollo .at mahaswari udyan matunga .mumbai 400019 a pharmasist refuse to give medicine on ground that two steps of dates both are of same date but he doubted integrity sr Dr.A p patker who is aged 90.and told me to go and get new precribution.i being sr.citizen and patient of cancer also..An approch of pharmacy people is pain ful and in hum .if required i send copy of precribtion.i feel it should be brought to your notice. Waiting for reply
Nyaaya
November 11, 2022
We’re sorry to hear about this. If you like, you can file a complaint against the pharmacist by following the steps given in the explainer.
Manisha
November 3, 2023
Discount wali medicine par bhi discount nhi diya, panchal medical store amar colony Delhi shahdara, delhi 1100094
Sameer Ulla
June 4, 2023
Sir I am from kunigal taluk Tumkur district they are supplying the drug products in medical like tydol 100 thes tablet is use for cancer patients in cas of pain and they some students using like drugs the pharmacy owner is selling this tablet 1500 for 1 sheet can you please help to stop such things and take action
Alka Manral
July 9, 2024
Sale of prescription drugs without prescription is prohibited under the Drugs and Cosmetics Act, 1940. Violations can lead to legal penalties including fines and imprisonment depending on the severity of the offense.Contact the nearest police station or the Drug Controller Office in your district. They have the authority to investigate and take action against illegal drug sales and misuse. The relevant section of the Act that deal with your cases are Sec 18(c) of the DC Act which prohibits the sale of any drug except under, and in accordance with, the prescription of a registered medical practitioner. Additionally, Rule 65(11) of the Drugs and Cosmetics Rules, 1945 specifies no person shall sell any Schedule H or Schedule X drug except on and in accordance with the prescription of a registered medical practitioner.
Dharani mohan Mandal
June 4, 2023
Pradhan Mantri Aushidi kendra,Gashira &Khirishtala,
Sonarpur-700150.
I complain against their shops.There are no any pradhan mantri ashudhi brands medicines.They are selling high price medicines of others brands. The behavior of pharmacist very worst,raise voice and make noise too high. I am very frustrating about the service,medicine provide and price. So taken needful step against them.
Alka Manral
July 9, 2024
If the pharmacy is selling the medicines above MRP, you can file a case at the District Consumer Dispute Redressal Forum for an Unfair Trade Practice under Section 2(47) of the Consumer Protection Act, 2019. If successful, you will get compensation from him. You could also contact the National Consumer Helpline at 1915 or 1800-11-4000. For other options, visit this website: https://consumerhelpline.gov.in/
You can also approach the Pharmacy Council of your state.
Khusshi Mhattre
June 9, 2023
I ordered for Truly City injection from Pharm Easy in March 23 I enclosed the prescription of my doctor Mr. Pradeep Ghadge along with my order.
However The Pharmeasy people loaded their own Prescription by their Doctor Mr.Dhiman whom I have not seen or met.
The result was they entered the Patients name wrong. This injection us very costly and I have purchased 10 injection from them. I have to show the bills to my adoctor and Insurance Company.
They are not ready to rectify the name giving flimsy reasons. Why they changed my prescription is a big question.
In other drugs also they supply brands which they favor and not as per our prescription. We return all such medicines.
Wrong doctors wro g prescription. Please look into the matter and advise.
Alka Manral
July 9, 2024
1. First, see whether it is still possible to return the products and get a refund. You can buy new products from some other service providers and use those bills for insurance.
2. If not, first try PharmEasy’s in-built customer redressal mechanism: You can contact their customer service team via a call to 7666100300 or chat on the app or the website or send an email to care@pharmeasy.in. If your query remains unresolved for a period of 7 days after you’ve reached out to the above Customer support, you can escalate the matter to their Grievance Officer. As per the information on PharmEasy’s website, you can contact their Grievance Officer – Mr. Himanshu at grievance-officer@pharmeasy.in.
3. If the in-house redressal does not provide adequate relief, you can seek legal remedies. This is a case under deficiency of service under CPA and hence attracts product liability. https://consumerhelpline.gov.in/ This website will guide you with the online process of filing a consumer complaint. You would first have to register yourself as a consumer and then register your complaint. You can do so on the INGRAM Portal http://consumerhelpline.gov.in/user/signup.php. Throughout this, make sure you document everything correctly, including mails and calls or any other interaction with PharmEasy. Once you file a grievance, you will be assigned a unique grievance ID, which can be tracked through the consumer helpline website.
4. After you get a complaint ID, contact PharmEasy support again, with your order details, the complaint and your complaint ID. They might take more priority of your issue now.
5. If the consumer care still does not respond, you can proceed with your complaint.
Santosh Shukla
June 9, 2023
Jindal pharmacy Mayur Vihar Phase 1 Delhi,
I purchased some medicine and again consult my doctor, he suggested to change the medicine, but when I went to medical store he refused to give me refund of medicine. And treated me in rude behaviour.
How I can file a complaint against them.
Although I had thrown the medicine in their shop.
Dr. Ayaz
June 12, 2023
How do I complain about a pharmacist selling drugs without prescription. He is giving improper doses of drugs. As a doctor i feel very disturbed about this.
Alka Manral
June 25, 2024
You can file a complaint with your local municipal authority on their portal https://complaint.pmc.gov.in/home?language=en.
Additionally, you can also file a complaint under Section 268 of the IPC and Section 278 of the IPC. You can also approach the Magistrate to file a civil suit for a remedy against public nuisance under S.133 of the CRPC.
Hasna Bhola
July 1, 2023
I haven’t received my order and yet they claim that they weren’t able to reach me or I wasn’t responding…. when I asked to cancel they still kept saying in 24hrs I’ll receive my order and yet made me wait still no news after dew days when I finally asked them to cancel it they said we will but there is no contract or update from their side regarding my refund I have send them numerous mail bevause there is no other source of contact provided by them…idc if am scammed
My medical shop is the website that I ordered it
VASANTHI
July 13, 2023
மருந்துகள் அலவு (mg) medicine change and bad behaviour to staff in nimilichery appollo pharmacy.
Hansika Upadhyay
July 16, 2023
Provided medicine bad quality ,and after reach home noticed family person that provided medicine got infection,so again visited the medical shop,behaved worst ,raised voice and make noise too high, actually mistakes are done be them,but asking my end very kind and polite,i was very frustrated about the services and the medicine provided for me.
SIDDIQUI Nafees
August 8, 2023
In mumbra the medical shop do not have practising pharmacist in medical store
Rakesh das
August 31, 2023
I buy a antibiotic medicines in yesterday but the doctor will change the medicine when I was go to store they it does not exchange why and behave very bad you medicine shop does not exchange the medicine why other medicine store can exchange so why open the medicine ship the doctor will change the for patient for any kind of problem so it is our folt we are buy the and we does not exchange it so why you open the medicine shop other medicine store and very good they can exchange the medicine and behavior is good but not good on behaviour and medicine. You give 20% so you does not exchange please I request to resolve my problem otherwise this is my first and last visit to your medicine store and I will told to all how you medicine store cheat to us on medicine and does not exchange. Wekeyar pharmacist shop near mausima temple.
Sourabh Shinde
October 25, 2023
Hi
Our doctor had prescribed us some medicine, which was denied by medical store person reason given by the medical store person is that the validity of doctors written prescription is over get a new prescription ,is this a valid reason?
Umashankar Varma
November 1, 2023
Purchased 4-5 different kind of medicine and after reaching home noticed one medicine bottle got cracked and sealed open from where it continuously leaking, so again visited the medical shop, the medical person behaved worst ,raised voice and make noise too high, they are not ready to accepting their mistake and replying like a gundas…
Even when we ask for bill they always replying that their printer is not working.
I doubt thwy have the medical running licence!
N. K. Abubakker
November 5, 2023
The pharamist refused to dispense essage, since other medicinces I bought from other medical shop. Do I need to send it in writing
Ash
January 14, 2024
They have wrongly typed patient name and doc name inspite of telling them in a private medical shop for which we asked for corrected bill and they refused and treated unprofessionally. How can i get the corrected bill for my claim ? And any action can be taken for irresponsible reply ?
Alka Manral
May 30, 2024
There are two issues here: 1.) In order to correct your patient name and doctor name, you can speak to the private medical shop again. You can remind them that medical shops are governed by Section 2(37) of the Consumer Protection Act, 2019 which defines who “product sellers” are and includes both manufacturers and service providers. If they still refuse to correct the bill, you can complain to the District Consumer Disputes Redressal Commission under Section 34 and Section 35 of the same Act which provide for the mechanism to make a complaint in the District Commission. Once you approach the Commission, they will listen to your dispute. Depending on how the dispute is resolved, you may be able to appeal further to the Central Consumer Protection Council. But usually, such disputes are resolved at the district level itself. 2.) For mistreatment and unprofessional conduct, you can report the incident to the police if you felt threatened in any way by their conduct. You can also clarify further options as far as a civil case is concerned with a duly licensed lawyer.
falconi
March 20, 2024
A pharm D graduate is practicing as a clinical pharmacist without registering in the PCI or TNPC ( Tamilnadu Pharmacy Council), he might not even complted his graduation yet, or might have any backlogs.
Alka Manral
May 30, 2024
To start, you can report this person to the Tamil Nadu Pharmacy Council. You can email them at enquiry@tnpc.ac.in or call them at 044 -2472 8747
After this, you can also file a case under the Pharmacy Act of 1948:
1) Under Section 41 of the Pharmacy Act of 1948, a person who is not registered in the State Register but pretends that he is registered will be charged a fine of Rs. 500. If the person does the same thing again, he can go to jail for 6 months and be charged a fine of Rs. 1000.
2) Under Section 42 of the Pharmacy Act of 1948, a person who is not registered cannot dispense medicine. If he does, he can go to jail for 6 months, with a fine of Rs. 1000.
If you or someone else has been harmed due to the actions of this person, you can also file a complaint in the District Consumer Forum against the person under Section 85 of the 2019 Consumer Protection Act. If successful, you will get compensation from the person.
Veer
March 20, 2024
In my areas there are so many unauthorised chemist. Only one family member own that chemist and they gives medicine with any knowledge. Most of person health not good due to the medicine. And they don’t have any professional degree for the pharmacy.i want you take action against this. Medicals present in new Delhi sangam vihar Gupta colony auto stand 110080 . Medical name is god medical.
Alka Manral
May 30, 2024
Report the unauthorized chemist to the authorities:
1. The Central Drugs Standard Control Organization (CDSCO) is the national regulatory body for pharmaceuticals in India. You can file an online complaint on their website https://cdsco.gov.in/opencms/opencms/en/consumer/.
2. You can also report the chemist to the local police department.
3. You can also contact a consumer helpline in India to get advice on how to report a pharmacy that is selling medicines illegally.
Additional Information:
The CDSCO has a list of licensed pharmacies on their website https://cdsco.gov.in/. You can use this list to find a licensed pharmacy in your area.
avinash chaudhary
March 21, 2024
narendra medical store in Aaspur owner of shop Sanjay Jain is providing duplicate and expired medicine and MAKING PEOPLE FOOL
Prabhath
March 29, 2024
Hi Team,
My Name is Prabhath residy of Dilsukhnagar. From Since an six months. I am not getting the valid medicine from any pharmacy (chemist) they are providing me the duplicate medicine and also the batch numbers are different on recipient bill and on medicines. It’s a big risk that I am going , facing for such a long tenure and tuff time with these chemist shops. I always prefer to check the batch numbers on medicine while i purchase the medicine. But all the time the chemist is providing the different batch number medicine. Specially the Apollo Pharmacy and MedPlus. Though these two pharmacies considered as the company based having branches across the city but still they are not maintaining the customer centric approach and doing the work loyally. Specially the Apollo pharmacy. Even the small medical halls are also missing the originality to provide the medicine. Do to which we can understand that they are violating the law of medical council of India. Such medical chemist licence should be get seeized for not maintaining the decoram and respecting the law of pharama council. For me it is a big Risk that I am facing for. And also loosing my money for purchasing the wrong medicines not the orginal one. Hope you people will take the serious action on this case/issue. And I will get the proper genuine medicine from next time onwards. Which should be the risk free.
Alka Manral
May 31, 2024
Since the chemist is a product seller, they can be held liable under the Consumer Protection Act. You can hold the pharmacy liable under Section 86 (Liability of Product Sellers) of the Act. The complaint can be filed within two years from the date of receiving faulty medication. You can file the complaint at the District Consumer Disputes Redressal Forum or refer to the helpline for filing an e-complaint – https://consumerhelpline.gov.in. You will be charged a nominal fee (around 100 rupees) for the complaint.
Additionally, you can file a complaint to the local police station under Section 274, 275, 276 of the Indian Penal Code for selling duplicate or adultered medicines.
Onkar Nath Singh
April 23, 2024
I went for some medicine 5 tablets however he denied for 5 and asked me you should buy 1 strip (10 tablets).
This is happened in gurugram.
Alka Manral
May 31, 2024
You can file a case at the District Consumer Dispute Redressal Forum for an Unfair Trade Practice under Section 2(47) of the Consumer Protection Act, 2019. If successful, you will get compensation from him. You could also contact the National Consumer Helpline at 1915 or 1800-11-4000. For other options, visit this website: https://consumerhelpline.gov.in/
PRABHAKAR KUMAR
July 12, 2024
CHEMIST NAME – MEDICINE HUB SHOP NO-4,PROPERTY NO-388-C/1465 PLOT NO 20, RANI BAGH DELHI 34.
DL NO.DL-SHK-151949-151950,DATED 11/7/2024 WHATSAPP NO ; 7669662791 .MISBEHAVING AND OVER CHARGES
OF MEDICINES AND AURGUMENTS .OUR DEMAND GIVE ME BILL BUT MANUALLY TAKE CASH .THEN WE R CHEQUED MRP DIFFRENCES ON MRP .