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If you have a complaint with the way in which the PIO handled your RTI application, you can approach the higher authorities established under this Act – the Central Information Commission or the State Information Commission. They have a duty under this Act to inquire into your complaint. You can make a complaint in the following situations:
- When the public authority has not appointed a PIO in the first place;
- When a PIO has refused to give information;
- When a PIO has not given you information within the allowed time;
- When the PIO has asked for too much fees for giving you the information; and
- When the PIO has given you incomplete or wrong information.
If the Commission is convinced that there are reasonable grounds in the complaint, it has to initiate an inquiry into the matter. For the purpose of conducting an inquiry, it has the same powers as a civil court. This means that it can ask for people to come and be witnesses or submit relevant documents as evidence, inspect these documents, and ask for any public records.2