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A complaint(( Section 2(6), Consumer Protection Act, 2019)) can be filed electronically to the Integrated Grievance Redressal Mechanism portal (INGRAM), or offline with the consumer protection authorities such as district or state commissions to seek relief for consumer rights violations. Further there are helplines as well as phone based applications one can use to register complaints. If the complaint is not resolved, you can take the help of a lawyer to approach the consumer forums as the next step.
Complaint Process: Telephone
Step-1: Check if you are a Consumer under the law
The complainant should be a consumer or an association of consumers(( Section 35(1), Consumer Protection Act, 2019)).
Step-2: Call the Helpline Number
Consumers can call the National Consumer Helpline: 1800-11-4000 or 14404 to register a complaint, except on national holidays. Alternatively, complaints can also be registered through SMS on + 91 8130009809.
Step-3: Give details about the Complaint
Name, contact details and address of the complainant and the seller must be mentioned to the helpline authority, along with the details of the complaint. The authority will register your complaint and give you a Unique Grievance ID.
Step-4: Track your Application
The grievance is then forwarded to the concerned seller, company, regulator, or authority for action. The action taken is updated against each grievance. Your grievance can be tracked with your Grievance ID by calling the helpline or through the Integrated Grievance Redressal Mechanism portal.
Step-5: Resolution of complaint
If your complaint is not resolved, then you can initiate a legal process by approaching the relevant Consumer Forum. The helpline authority can help in clarifying any doubts that you may have about the legal procedure.
E-Complaint Process: Internet (INGRAM Portal)
The Department of Consumer Affairs has launched a portal known as the Integrated Grievance Redress Mechanism (INGRAM) for bringing all stakeholders such as Consumers, Central and State Government Agencies, Private Companies, Regulators, Ombudsmen and call centres etc. onto a single platform. The portal will also help in creating awareness among consumers to protect their rights and inform them of their responsibilities. Consumers can register their grievances online through this portal.
Step-1: Check if you are a consumer under the law
The complainant should be a consumer under the law, meaning someone who is a consumer of a product or an association of consumers.
Step-2: Register on the INGRAM Portal
The complainant must register themselves as a consumer on the INGRAM portal. The complainant must fill in the required details and documents(( Rule 12(1), Consumer Protection (Consumer Disputes Redressal Commissions) Rules, 2020))to register their complaint, such as name and address of the complainant and the seller, the facts of the dispute and the relief that the complainant seeks(( Rule 12(1), Consumer Protection (Consumer Disputes Redressal Commissions) Rules, 2020)). A one time registration is required for lodging a grievance. For registration, go to the web portal http://consumerhelpline.gov.in and click on the login link. Sign up giving the details required, and verify through your email. The user id and password are created. Using this user id and password, enter the portal and fill in required details of the grievance, attaching necessary documents (if available).
Step-3: Pay the Fee
The complainant must pay the fee(( Section 35(2), Consumer Protection Act, 2019))(if applicable) for complaint registration through digital payment mode, or apps like BHIM App, UMANG App to the respective Consumer Commissions in accordance with the value of the goods(( Rule 7(2), Consumer Protection (Consumer Disputes Redressal Commissions) Rules, 2020)).
Step-4: Track your Application
Every grievance is registered and a Unique Grievance ID is issued. The grievance is forwarded to the concerned company, regulator, or authority for action. The action taken by them is updated against each grievance. The grievances filed can be tracked through the INGRAM portal.
Consumer Courts/Forums
Through the INGRAM portal, efforts are made to ensure that the grievance is redressed by taking up with the authorities concerned, which may be a company, ombudsman etc. However, if the issue is still pending, a consumer has a choice to approach the appropriate consumer court or forums with the help of a lawyer. Only complaints that are filed within 2 years since the dispute arose will be admitted for a hearing at the Consumer Dispute Redressal Commissions.
विजेंद्र गुर्जर
June 14, 2023
श्री मान
मैने 10/05/2021 को 2215 रुपए का एक बिजली बिल जमा किया था Mobikwik Application के द्वारा जिसमें मुझे आटोमेटिक ही Reimbursement by Mobikwik 100 रुपए और 100 रुपए के बदले मुझसे पेनल्टी ली 874.95 रुपए 7/12/2022 कितना करब 9 गुना और उसके बावजूद भी वो लोन बंद नहीं किया और ना मुझे noc दी वो मेरे सिविल स्कोर मे भी दिख रहा है नोट क्लोज , उस वजह से मुझे होम लोन नहीं मिल रहा हैं।
श्री मान आपसे निवेदन हैं कि इस पर कड़ी कारवाई की जाए और मेरा पैसा वापिस करवाया जाए और इनसे पेंटली भी ली जाए और मेरे सिविल से ये 100 रुपए पर्सनल लोन के नाम से दिख रहा हैं इसे हटाया जाए
धन्यवाद
Alka Manral
July 8, 2024
Mobikwik या संबंधित वित्तीय संस्थान से संपर्क करें और अपने लोन के स्टेटस को अपडेट करने और NOC प्राप्त करने के लिए विवाद दर्ज करें।CIBIL या अन्य क्रेडिट ब्यूरो से संपर्क करें और उन्हें अपनी स्थिति समझाएं। आप उनसे अपने क्रेडिट रिपोर्ट में सुधार के लिए अनुरोध कर सकते हैं
https://www.cibil.com/consumer-dispute-resolution
A k rawat
February 9, 2024
Ordered arrow sweatshirt through nyka men apps online on 02/02/24 whose order number was NYK-190294534-2818090, price was Rs 1130, delivered through delivery courier on 08/02/24 but brand color So it is the same but the design is different, I complained to nyka customer support Whose complaint number was 707457231611, but nyka canceled my return and replied not to return, which nyka did a big fraud with me, I complained to nyka in national consumer grievance whose complaint number is 5455742 and against it. I am in pgportal and district court I will file a case, the thief is a fraud company, Nyka,
Ordered arrow sweatshirt through nyka men apps online on 02/02/24 whose order number was NYK-190294534-2818090, price was Rs 1130, delivered through delivery courier on 08/02/24 but brand color So it is the same but the design is different, I complained to nyka customer support Whose complaint number was 707457231611, but nyka canceled my return and replied not to return, which nyka did a big fraud with me, I complained to nyka in national consumer grievance whose complaint number is 5455742 and against it. I am in pgportal and district court I will file a case, the thief is a fraud company,
Alka Manral
April 30, 2024
Your situation violates Rule 7(4) of the Consumer Protection (E-Commerce) Rules, 2020. This rule states that e-commerce entities can’t refuse returns or refunds if the product is defective, not as advertised, or delivered late, unless the delay was due to unforeseen circumstances.
1. Online:
You can file a consumer complaint electronically to the Integrated Grievance Redressal Mechanism portal (INGRAM), or offline with the consumer protection authorities such as district or state commissions to seek relief for consumer rights violations. You have to register yourself as a consumer on the INGRAM portal: http://consumerhelpline.gov.in/user/signup.php. You must fill in the required details and documents to register the complaint, such as name and address of the complainant and the seller, the facts of the dispute and the relief that the complainant seeks. A one time registration is required for lodging a grievance. For registration, go to the web portal: http://consumerhelpline.gov.in and click on the login link. Sign up giving the details required, and verify through your email. The user id and password are created. Using this user id and password, enter the portal and fill in required details of the grievance, attaching necessary documents (if available). Then you have to pay the fee (if applicable) for complaint registration through digital payment mode, or apps like BHIM App, UMANG App to the respective Consumer Commissions in accordance with the value of the goods. Every grievance is registered and a Unique Grievance ID is issued. The grievances filed can be tracked through the Integrated Grievance Redressal Mechanism portal: https://consumerhelpline.gov.in/.
2. Telephone
As you’ve already lodged a complaint with the national consumer grievance, make sure to follow up on your complaint number (5455742). They should be able to guide you on the next steps.
3. Contact Nyka Customer Support Again: Reach out to Nyka customer support again and explain the situation. Provide them with your order number (NYK-190294534-2818090) and complaint number (707457231611). It’s possible that there was a misunderstanding or error in your previous interaction. FOR ANY HELP, YOU MAY CALL THEM AT 1800-267-88888 and support@nykaaman.com
Escalate the Issue: If the customer support is not helpful, you can ask to speak with a supervisor or manager. They may have more authority to address your concerns.
Document Everything: Keep a record of all your interactions with Nyka, including emails, phone calls, and messages. This will be useful if you need to escalate the issue further. 4. You can try sending send a notice before taking any legal action. This is often referred to as a “Cease and Desist” or “Demand” letter. It’s a formal way to request that the company rectify the issue before you take further action. The notice should be addressed to Nykaa, as they are the ones who sold you the product. Clearly explain the problem. Include your order number (NYK-190294534-2818090) and complaint number (707457231611), and describe the issue with the product.
Clearly state what you want the company to do to rectify the situation. This could be a refund, exchange, or any other suitable solution. Give the company a reasonable amount of time to respond or rectify the issue. Indicate that you are prepared to take legal action if your demand is not met. Send the letter through certified mail or email, so you have a record of it being sent.
Alka Manral
May 21, 2024
Your situation violates Rule 7(4) of the Consumer Protection (E-Commerce) Rules, 2020. This rule states that e-commerce entities can’t refuse returns or refunds if the product is defective, not as advertised, or delivered late, unless the delay was due to unforeseen circumstances.
1. Online:
You can file a consumer complaint electronically to the Integrated Grievance Redressal Mechanism portal (INGRAM), or offline with the consumer protection authorities such as district or state commissions to seek relief for consumer rights violations. You have to register yourself as a consumer on the INGRAM portal: http://consumerhelpline.gov.in/user/signup.php. You must fill in the required details and documents to register the complaint, such as name and address of the complainant and the seller, the facts of the dispute and the relief that the complainant seeks. A one time registration is required for lodging a grievance. For registration, go to the web portal: http://consumerhelpline.gov.in and click on the login link. Sign up giving the details required, and verify through your email. The user id and password are created. Using this user id and password, enter the portal and fill in required details of the grievance, attaching necessary documents (if available). Then you have to pay the fee (if applicable) for complaint registration through digital payment mode, or apps like BHIM App, UMANG App to the respective Consumer Commissions in accordance with the value of the goods. Every grievance is registered and a Unique Grievance ID is issued. The grievances filed can be tracked through the Integrated Grievance Redressal Mechanism portal: https://consumerhelpline.gov.in/.
2. Telephone
As you’ve already lodged a complaint with the national consumer grievance, make sure to follow up on your complaint number (5455742). They should be able to guide you on the next steps.
3. Contact Nyka Customer Support Again: Reach out to Nyka customer support again and explain the situation. Provide them with your order number (NYK-190294534-2818090) and complaint number (707457231611). It’s possible that there was a misunderstanding or error in your previous interaction. FOR ANY HELP, YOU MAY CALL THEM AT 1800-267-88888 and support@nykaaman.com
Escalate the Issue: If the customer support is not helpful, you can ask to speak with a supervisor or manager. They may have more authority to address your concerns.
Document Everything: Keep a record of all your interactions with Nyka, including emails, phone calls, and messages. This will be useful if you need to escalate the issue further. 4. You can try sending send a notice before taking any legal action. This is often referred to as a “Cease and Desist” or “Demand” letter. It’s a formal way to request that the company rectify the issue before you take further action. The notice should be addressed to Nykaa, as they are the ones who sold you the product. Clearly explain the problem. Include your order number (NYK-190294534-2818090) and complaint number (707457231611), and describe the issue with the product.
Clearly state what you want the company to do to rectify the situation. This could be a refund, exchange, or any other suitable solution. Give the company a reasonable amount of time to respond or rectify the issue. Indicate that you are prepared to take legal action if your demand is not met. Send the letter through certified mail or email, so you have a record of it being sent..
Sikha
December 7, 2024
Your situation violates Rule 7(4) of the Consumer Protection (E-Commerce) Rules, 2020. This rule states that e-commerce entities can’t refuse returns or refunds if the product is defective, not as advertised, or delivered late, unless the delay was due to unforeseen circumstances.
1. Online:
You can file a consumer complaint electronically to the Integrated Grievance Redressal Mechanism portal (INGRAM), or offline with the consumer protection authorities such as district or state commissions to seek relief for consumer rights violations. You have to register yourself as a consumer on the INGRAM portal: http://consumerhelpline.gov.in/user/signup.php. You must fill in the required details and documents to register the complaint, such as name and address of the complainant and the seller, the facts of the dispute and the relief that the complainant seeks. A one time registration is required for lodging a grievance. For registration, go to the web portal: http://consumerhelpline.gov.in and click on the login link. Sign up giving the details required, and verify through your email. The user id and password are created. Using this user id and password, enter the portal and fill in required details of the grievance, attaching necessary documents (if available). Then you have to pay the fee (if applicable) for complaint registration through digital payment mode, or apps like BHIM App, UMANG App to the respective Consumer Commissions in accordance with the value of the goods. Every grievance is registered and a Unique Grievance ID is issued. The grievances filed can be tracked through the Integrated Grievance Redressal Mechanism portal: https://consumerhelpline.gov.in/.
2. Telephone
As you’ve already lodged a complaint with the national consumer grievance, make sure to follow up on your complaint number (5455742). They should be able to guide you on the next steps.
3. Contact Nyka Customer Support Again: Reach out to Nyka customer support again and explain the situation. Provide them with your order number (NYK-190294534-2818090) and complaint number (707457231611). It’s possible that there was a misunderstanding or error in your previous interaction. FOR ANY HELP, YOU MAY CALL THEM AT 1800-267-88888 and support@nykaaman.com
Escalate the Issue: If the customer support is not helpful, you can ask to speak with a supervisor or manager. They may have more authority to address your concerns.
Document Everything: Keep a record of all your interactions with Nyka, including emails, phone calls, and messages. This will be useful if you need to escalate the issue further. 4. You can try sending send a notice before taking any legal action. This is often referred to as a “Cease and Desist” or “Demand” letter. It’s a formal way to request that the company rectify the issue before you take further action. The notice should be addressed to Nykaa, as they are the ones who sold you the product. Clearly explain the problem. Include your order number (NYK-190294534-2818090) and complaint number (707457231611), and describe the issue with the product.
Clearly state what you want the company to do to rectify the situation. This could be a refund, exchange, or any other suitable solution. Give the company a reasonable amount of time to respond or rectify the issue. Indicate that you are prepared to take legal action if your demand is not met. Send the letter through certified mail or email, so you have a record of it being sent.
Seema
August 25, 2024
I had purchased a hydra facial package in October 2023 from gurgaon vlcc. I was told that money will get deducted in EMI.
Within a week due to a back problem I was advised bed rest and with in 10 days i reached out to the lady over whatsapp who had sold me the package to inform and request to cancel the package she said ok and take care. However after 7months while reconciliation i came to know they deducted full money and now even after multiple back and forth they are not ready to give it back. I have filed a complaint in Ingram but not getting any response. I am going through a serious medical problem and have no family members and struggling financially and can’t afford a lawye. Is there a way I can get my money back. Amount was 28k