Hi Nyaaya, I really enjoying reading your articles. Please answer my question. Which legal path I can follow?
“E-commerce” means buying or selling of goods or services including digital products over digital or electronic networks. It includes the production, distribution, marketing, sale or delivery of goods and services by electronic means. One of the major reforms brought about by the new Consumer Protection Act, 2019 is that it covers “e-commerce” entities as well. Nevertheless, e-commerce firms have long been treated as service providers who work for a profit. They have been held liable whenever there has been a violation of consumer rights. The e-commerce complaints under the Act entail the following:
- e-commerce firms will have to respond within 48 hours of complaint
- complaints can be made from any place, regardless of where the purchase was made.
- e-commerce websites such as Amazon, Flipkart, are now required to display the details of the sellers, such as their legal name, geographic address, contact how to details, etc.
- these websites must not directly or indirectly manipulate the goods’ prices, and must not adopt any unfair or deceptive methods of sale.
- they are prohibited from exaggerating the qualities of a product, and posting fake reviews
- the Act mandates protection of consumers’ personal information
Complaints can be registered online at the Integrated Grievance Redressal Mechanism or through the offline forums like Consumer Courts. Please take the help of a lawyer if you plan to approach consumer courts.
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